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Help

 

Most Frequently Asked Questions

 

 

 

 
 

FAQ Topics

 

 

What is Super Saver Shipping?

Our super Saver Shipping can be applied to some volume buyers, some non-profit organization or based on promotional discount. Microzu standard shipping time is 72 hours for US mainland and Canada. International shipping time including US territories is 5 to 20 days. If you did not receive your item within that window of time please contact us immediately by email, chat or phone. Package will depart from various warehouses across the USA. For information shipping click on this link:

More about shipping 

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Does Microzu ship internationally?

Microzu provides shipping internationally to countries around the globe except those that are under trade embargo based on United States of America and/or  International law.

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How do I return a product?

The original receipt, gift receipt or packing slip is required for all returns and exchanges. You will be asked the card credit number, your full name, full address with Zip code you used to buy the item(s) you are asking a refund for. In additional the Item must be returned in original package. More about Return Policy click here

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How do I track my package?

From the right top menus click on "Track Order" and follow on screen instruction or you can find out your order status by clicking here

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How do I cancel my order?

Just contact us by phone, email or chat.Please have your order number handy

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Does Microzu.com charge sales tax?

yes we charge state sales

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What is Microzu's return process?

The original receipt, gift receipt or packing slip is required for all returns and exchanges. You will be asked the card credit number, your full name, full address with Zip code you used to buy the item(s) you are asking a refund for. In additional the Item must be returned in original package. More about Return Policy click here

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What payment methods does Microzu accept?

We offer all majors types of payment. We are currently exploring Bitcoin0

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What is Microzu's Guarantee?

As prices are linked to product in stock, Microzu.com guarantee discount price as advertised. if you submit a payment for out stock item we will exchange the product to similar quality or refund your money

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How do I return a product on a Guest Account?

Have your order number and your credit card you used to purchase the item information handy, and meet our return policy requirements

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How does Microzu.com Price Guarantee work?

If you find item ( item must be new) with exact technical specifications/brand on competitors ( Tigerdirect.com, Newegg.com, Bestbuy.com, Costco.com ) website at lower price than the one post on Microzu.com and you have an account with us we will match that price. Contact us by email or chat our customer care team by providing a valid, current, active web link to the item(s) and we will match the price for you. It’s that easy.

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General

Why am I not able to use voucher?

The time of voucher has either expired or you did not enter the code correctly. You still can contact Microzu.com customer care for help.

Does Microzu.com offer a money-back guarantee?

Most items can be returned for a refund within 30 days of the invoice date as outlined in Microzu Return Policy. However, some items such download software, games are not refundable. Please refer to refer to return policy for complete list

How does Microzu.com Price Guarantee work?

If you find a new item with exact technical specifications on competitors ( Tigerdirect.com, Newegg.com, Bestbuy.com, Costco.como, Amazon, etc. ) website at a lower price than the one posted on Microzu.com and you have an account with us we will match that price.
Contact us by email or chat our customer care team by providing a valid, current, active web link to the item(s). We will match the price for you. It’s that easy.